Senior Operations Manager
4 days ago
ABOUT THE COMPANY
Fadac Resources and Services – We provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk.We can assist organization no matter how large or small to establish, outsource and trouble shoot any human resources functions/ challenges Our believe is that people are the greatest asset in the organization regardless of the business size, industry and market share. We provide the best professionals backed with solid years of experience and knowledge, and their job is to integrate solutions for your business needs. We are recruiting to fill the position below:
JOB SUMMARY
Bachelor Degree is required. IT, Business IT, Network, TelecommunicationsMBA would be plus.Management Consulting or experience managing cross-functional teams and projects.Knowledge of Telecom/ISP business, related technologies, business planning.Experience in Telecommunications or IT Professional Services would be preferred.Motivated professional, organized, ability to write well, and have an effective time management.Strong Leadership and Initiative.Proficient in MS Office applications (Word, Excel, PowerPoint and Outlook.Excellent communication, presentation and negotiation skills.
RESPONSIBILITIES
Lead company's technical operations, business development, general administration, business, and project planning.Effectively communicate and collaborate with internal stakeholders and departments to create smooth and efficient workflows; maintaining follow-through and timely action to ensure they meet deadlines, set forth by executive managementManage relationships with various businesses to meet business goals.Create targeted business development and marketing strategies.Handle Government Relations and Corporate Affairs.Present sales, revenue and expenses reports and realistic forecasts to executive management team.Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.Develop documentations, work flows, process flow to smooth operations if required.Provide special project leadership and support as needed.Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a 24x7, high-availability, critical production environmentStrong understanding of budgets and financials, and measuring business value with the ability to manage projects to budgetsMentor, manage and motivate a high-performing team of managers and engineering professionals and set clear priorities to achieve department goals and KPIsManage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.Support adoption of new technologies and tools, and recommend capability improvements to network and security operations.Analyze network from a cost, capacity, and forecast perspective, and evaluate new network operations technologies and applications.Work closely with all departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements.Ensure service-level targets are met, and address all service-level complaints.Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.
REQUIRED SKILLS
Conflict and complaint resolution, Project management, Technical support, System administration, Leadership skills, Customer support, CRM systems, Networking
REQUIRED EDUCATION
Bachelor's degree
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