Telematics Success Manager

3 weeks ago


Lagos, Lagos, Nigeria Max Full time

Job Overview:

  • The Telematics Success Manager is responsible for ensuring the successful implementation, management, and optimization of telematics systems across fleet and other Asset types within the business.
  • This role requires a blend of technical expertise, project management skills, and customer service acumen to maximize the efficiency, safety, and cost-effectiveness of Telematics operations.

Key Responsibilities:

Telematics System Implementation:

  • Oversee the installation and integration of telematics hardware and software across the fleet & All Asset types.
  • Collaborate with Technology and operations teams to ensure seamless integration with existing systems.
  • Ensure 100% compliance with Telematics processes and systems across all MAX Locations

Data Analysis and Reporting:

  • Analyze telematics data to identify trends, inefficiencies, and opportunities for improvement.
  • Prepare and present detailed reports on fleet performance metrics, including fuel consumption, State of Charge, Uptime Availability, route efficiency, and driver behavior.

Performance Monitoring:

  • Continuously monitor telematics data to ensure optimal Asset performance.
  • Identify and address any issues or anomalies in real-time.

Training and Support:

  • Provide training and support to drivers and fleet managers on the use of telematics systems.
  • Develop and maintain user manuals, training materials, and best practice guides.

Stakeholder Communication:

  • Act as the primary point of contact for telematics vendors and service providers.
  • Liaise with internal stakeholders to ensure alignment of telematics initiatives with broader business goals.

Compliance and Safety:

  • Ensure compliance with relevant regulations and standards related to telematics and fleet operations.
  • Promote a culture of safety through the use of telematics data to improve driver behavior and reduce accidents.

Continuous Improvement:

  • Lead continuous improvement initiatives to enhance the functionality and utilization of telematics systems.
  • Stay updated on industry trends and emerging technologies to keep the fleet at the forefront of innovation.

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, Logistics, or a related field.
  • Proven experience in fleet management, telematics, or a related role.
  • Strong analytical skills with the ability to interpret complex data sets.
  • Excellent project management and organizational skills.
  • Effective communication and interpersonal skills.
  • Proficiency in telematics software and tools.
  • Knowledge of fleet safety and compliance standards.


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