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Learner Success Manager

1 month ago

Lagos, Lagos, Nigeria African Management Institute Full time

Job Description

  • As the key AMI touchpoint for learners participating in our pan-African learning programmes, the Learner Success Manager will be responsible for:

Learner Experience:

  • Supporting learners to make the most of their learning journey with AMI This includes:
  • Developing and adapting engagement plans to support learners throughout their Learning Journey with AMI
  • "Owning" the online learning experience for participants, including creating and managing an online learning academy
  • Providing group and 1-on-1 support where necessary to help learners to get started and navigate AMI's online learning platform
  • Proactively problem-solving, flagging and following up on tech-related challenges with AMI's Tech Team

Programme Completion:

  • Regularly engaging with learners to ensure they are on track to complete their learning programme with AMI successfully, and have gained maximum value from their engagement with AMI. This includes:
  • Working with AMI's data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones
  • Flagging off-track or at-risk learners and proactively problem-solving how to help learners to get back on track
  • Regularly presenting cohort progress, learnings, and trends to internal stakeholders
  • Providing up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management:

  • Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would drive the roll-out of core and customised programmes. This includes:
  • Mapping out a project plan, with clear timelines and priorities
  • Co-facilitating programme kick-offs
  • Liaising with your assigned facilitator, Senior Programme Manager, and the Learning Team in the preparation and delivery of content
  • Setting up and managing in-person/virtual touchpoints Learning Labs throughout the programme
  • Regularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

  • Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Peer Support:

  • Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:
  • Supporting team members in their onboarding journey at AMI
  • Guiding team members as requested by Lead: Learner Success to support their growth and development

Client Management:

  • Building strong relationships with key client stakeholders to ensure successful programme delivery. This includes:
  • Serving as the primary point of contact for clients during programme delivery, ensuring clear and consistent communication
  • Regularly updating clients on learner progress, challenges, and successes
  • Collaborating with the Client Success team to align on client goals, expectations, and reporting requirements
  • Addressing client concerns promptly and effectively, ensuring client satisfaction with the programme's impact

Requirements

  • Minimum of 5 years' experience in business consulting, company training, enterprise development, or management education essential
  • Proven programme management skills and experience essential
  • Experience working in an entrepreneurial or high-growth environment essential

Facilitation experience preferred​

  • A commitment to AMI's values - be the best, always care, push the limits, do what's right and own it
  • Passion for supporting others to thrive - the core of this role is learner engagement and support
  • Proactive and clear communication - both written and verbal
  • Self-motivated, and able to take full ownership of own deliverables
  • Solid time management skills ie. Able to manage competing priorities and outputs
  • Strong people skills
  • Excellent project management skills
  • Willing to learn and collaborate with peers and internal stakeholders at AMI
  • Creative and innovative thinker
  • Thrives in a fast-paced, entrepreneurial environment