Senior Facility Managers

2 days ago

Lagos, Lagos, Nigeria International Facilities Services Limited - IFS Full time

Main Purpose of Role

  • Source for new projects, aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
  • Responsible for the overall planning, implementation, completion and profitable execution of projects and new/existing contracts meeting and exceeding customer expectations
  • To ensure the satisfaction of internal and external customers on the different FM projects

Duties and Responsibilities
Key Result Areas:
Facility Management Operations:

  • Plan, Design and implement operations strategies and action plans to insure that the operations group supports strategic imperatives.
  • Design, Establish and monitor SOPP for all sites
  • Deliver excellent operations and handover to operations department to cover;
  • Strategy, Plan and Program for the Preventive, Corrective and Restorative maintenance for all client assets by establishing a comprehensive asset register and SOPP for all client assets including all Mechanical, Electrical, Civil, Power both soft and hard services
  • Establish framework and onboard client sites on IFS CMMS/CAFM
  • Support operations for ongoing facility management activities after transition from project to operations.

Business Development and Marketing:

  • Aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time
  • Manage existing relationships to ensure maximum customer satisfaction to get new businesses from existing customers
  • Prepare list weekly and develop leads for new business
  • Use all available means to follow up aggressively on contacts
  • Aggressive daily salesmanship of all identified prospects
  • Develop new channels of business
  • Conduct on an on-going basis formal and informal competitor analysis, market research, market trends, emerging market leaders etc.
  • Review and implement on an on-going basis market penetration strategy for all identified market sectors
  • Ensure all business correspondence is turned around within 24hours of commission. RFI are prepared at least 72 hours ahead of expiration.
  • Ensure review of all major tenders with Project Director/CEO.

Business Quality Assurance and Control:

  • Visit sites to ensure service delivery is in line with laid down standards
  • Conduct periodic objective site assessments
  • Report on site performance periodically
  • Ensure electronic and hard copy customer feedbacks
  • Ensure immediate and timely remedy of all clients' complaints
  • Report on an ongoing basis on all service gaps with other relevant units and departments
  • Keep and regularly update important contacts within client organizations
  • Ensure timely and regular quality assurance contacts with relevant client contacts
  • Conduct periodic formal and informal service level evaluation
  • Manage customer relations proactively in cooperation with relevant units and departments
  • Maintain project quality control by reviewing and making necessary adjustments on design drawing

Project Management:

  • Design and Develop project initiation document /charter, and detailed project plan for all new contracts and existing excellence/efficiency projects for existing projects using PMP methodology
  • Document creation and management for all executed projects and contracts including lessons learnt, Issues and Exceptions
  • Creation of market attractiveness for new or proposed projects/contracts.

Requirements

  • B.Sc / HND with years experience.

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