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Registered Nurse-Call Centre Executive

3 months ago

Lagos Island Local Government Area, Lagos, Nigeria MetroHealth HMO Limited Full time

Scope of Work

The primary duties of the Call Centre Executive will include:

  • Provide product and service information to clients
  • Managing inbound and/or outbound calls from customers, distribution partners and providers.
  • Manage and resolve customer complaints

Responsibilities

Responsibilities include the following:

  • Respond to all Enrollee and Provider inquiries in a friendly, professional manner using the suggested script.
  • Keep up-to-date information on all plans of GHML and tariff and communicate same to customers in a professional manner.
  • Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.
  • Provide up to date information about company products and services to clients, providers and billing agencies.
  • Grant authorizations code for medical treatment, if covered on the plan.
  • Proffer on-the-spot solution to enrollee challenges.
  • Escalate challenges to line managers
  • De-subscription of members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.

Requirements

  • Must possess a Nursing Certificate.
  • At least 2 years relevant work experience

Required Skills:

  • Good communication/presentation skills both oral and written
  • Excellent customer relationship skills
  • Proficiency in the use of Microsoft Office Packages
  • Good Typing Skills
  • Attention to detail
  • Ability to work as a team player
  • Good Coordination, administrative, Analytical and problem-solving skills.