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Senior Manager for Hospitality

2 months ago

Lagos, Lagos, Nigeria Talents and Skills Africa Full time

Job Details

  • Oversee daily operations: Manage the day-to-day operations of the hotel, resort, or restaurant, ensuring everything runs smoothly and efficiently.
  • Guest experience: Ensure that guests receive outstanding service from the moment they arrive until they depart. Handle guest complaints and resolve issues in a timely and professional manner.
  • Staff management: Recruit, train, and supervise staff, including front desk, housekeeping, food and beverage, and other departments. Foster a positive work environment and promote teamwork.
  • Quality control: Monitor the quality of services provided, including cleanliness, food quality, and customer interactions. Implement and maintain high standards across all departments.
  • Budget management: Prepare and manage budgets, control costs, and monitor financial performance. Ensure that revenue targets are met and expenses are kept within budget.
  • Marketing and promotions: Collaborate with the marketing team to develop and implement promotional campaigns, special events, and packages to attract and retain guests.
  • Compliance and safety: Ensure that the facility complies with all health, safety, and legal regulations. Maintain up-to-date knowledge of industry standards and implement best practices.
  • Inventory management: Oversee inventory of supplies, food and beverage stock, and equipment. Ensure that all items are ordered and stocked appropriately.
  • Customer feedback: Regularly review guest feedback and surveys to identify areas for improvement and implement changes as needed.
  • Reporting: Prepare regular reports on financial performance, staff productivity, guest satisfaction, and other key metrics for senior management.