Customer Care Representative

2 months ago


Lagos, Lagos, Nigeria Mopheth Nigeria Limited Full time

JOB SUMMARY

Requirements / Qualifications B.Sc or HND in a related field. Proven experience in customer service or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using online communication tools and e-commerce platforms. Ability to multitask and prioritize in a fast-paced environment. Positive attitude and willingness to go above and beyond to exceed customer expectations.

RESPONSIBILITIES

Job Summary Are you passionate about customer service and ready to make a difference in the world of e-commerce? We're seeking a dedicated Customer Care Representative (E-commerce) to join our team at our Victoria Island location. In this role, you'll be the face of our brand, ensuring that every customer interaction is positive, memorable, and exceeds expectations.Job Functions / Duties Provide exceptional customer service to our valued customers online. Respond promptly and professionally to customer inquiries via email, chat, and social media platforms. Assist customers with order-related questions, product inquiries, and technical issues. Resolve customer complaints and escalate complex issues to the appropriate department. Process returns, refunds, and exchanges in accordance with company policies. Proactively identify opportunities to improve the customer experience and provide feedback to the management team. Stay up-to-date with product information, promotions, and company policies to better assist customers.

REQUIRED SKILLS

Conflict and complaint resolution, Customer service, Business development, Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree



  • Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Customer Care RepresentativeLocation: Opebi Ikeja, LagosEmployment Type: Full-timeRecommended links:Click here to view Jobs by IndustriesClick here to view Jobs by States in NigeriaClick here to view most recent Jobs posted todayJob DescriptionWe are in need of a Customer Care Representative to make outbound calls interface with customers.Candidates should...


  • Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Customer Care RepresentativeLocation: Opebi Ikeja, LagosEmployment Type: Full-timeRecommended links:Click here to view Jobs by IndustriesClick here to view Jobs by States in NigeriaClick here to view most recent Jobs posted todayJob DescriptionWe are in need of a Customer Care Representative to make outbound calls interface with customers.Candidates should...


  • Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Customer Care RepresentativeLocation: Opebi Ikeja, LagosEmployment Type: Full-timeRecommended links:Click here to view Jobs by IndustriesClick here to view Jobs by States in NigeriaClick here to view most recent Jobs posted todayJob DescriptionWe are in need of a Customer Care Representative to make outbound calls interface with customers.Candidates should...


  • Lagos, Lagos, Nigeria M-KOPA Full time

    Job DescriptionWe are in need of a Customer Care Representative to handle customer inquiries efficiently over the phone.Your responsibility is to assist M-KOPA customers with account or product-related issues and strive for high customer satisfaction by resolving concerns on the first call.Your tasks will include:Handling various Customer Care duties such...


  • Lagos, Lagos, Nigeria M-KOPA Full time

    Job DescriptionWe are in need of a Customer Care Representative to handle customer inquiries efficiently over the phone.Your responsibility is to assist M-KOPA customers with account or product-related issues and strive for high customer satisfaction by resolving concerns on the first call.Your tasks will include:Handling various Customer Care duties such...


  • Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Job DetailsCustomer service representative needed in a contact center located in Opebi Ikeja. Must have completed Nysc.Must not be more than 30 yearSalary:50k net


  • Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Job DetailsCustomer service representative needed in a contact center located in Opebi Ikeja. Must have completed Nysc.Must not be more than 30 yearSalary:50k net


  • Lagos, Lagos, Nigeria Great Brands Full time

    ResponsibilitiesManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service...


  • Lagos, Lagos, Nigeria Great Brands Full time

    ResponsibilitiesManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service...

  • Customer Care Officer

    4 weeks ago


    Lagos, Lagos, Nigeria Greenfield HR Consulting Full time

    Job DescriptionThe Customer Care Officer will attend to customer enquiries, take customer orders, and proffer solutions to customer complaints through phone calls, emails, and online channels.The Customer Care Officer will provide customers with relevant information on company products and services, help customers identify desired products and ensure...

  • Customer Care Officer

    2 months ago


    Lagos, Lagos, Nigeria Greenfield HR Consulting Full time

    Job DescriptionThe Customer Care Officer will attend to customer enquiries, take customer orders, and proffer solutions to customer complaints through phone calls, emails, and online channels.The Customer Care Officer will provide customers with relevant information on company products and services, help customers identify desired products and ensure...


  • Lagos, Lagos, Nigeria Outsource Nigeria Full time

    Job DescriptionWe are looking for skilled and enthusiastic entry-level customer Care Agents to join our dedicated team.As an Intermediate Customer Service Representative, you will be crucial in ensuring our customers receive outstanding support and assistance.You'll interact with customers via [phone / email / chat], addressing inquiries, resolving issues,...

  • Customer Care Agent

    2 weeks ago


    Lagos, Lagos, Nigeria Reposebay Human Resources Limited Full time

    Overview:We are seeking dedicated and customer-focused individuals to join our team as Customer Care Agent. The primary role of a Customer Care Agent is to provide exceptional service and support to our valued customers, ensuring a positive experience with every interaction.Responsibilities:Respond to customer inquiries via phone, email, chat, or social...

  • Customer Care Agent

    1 month ago


    Lagos, Lagos, Nigeria Reposebay Human Resources Limited Full time

    Overview:We are seeking dedicated and customer-focused individuals to join our team as Customer Care Agent. The primary role of a Customer Care Agent is to provide exceptional service and support to our valued customers, ensuring a positive experience with every interaction.Responsibilities:Respond to customer inquiries via phone, email, chat, or social...


  • Lagos, Lagos, Nigeria Outcess Solutions Nigeria Limited Full time

    Responsibilities Answers phone and responds to customer requests.Upsell/Sell products and services, place custom orders in the computer system.Provide customers with product and service information.Transfer customer calls to appropriate staff as and when asked forIdentity, research, and resolve customer issues using computer systems and applicationsFollow up...


  • Lagos, Lagos, Nigeria IpNX Nigeria Limited Full time

    Job SummaryWe are currently seeking a Corporate Customer Care Officer to Join our Lagos Team.The Corporate Customer Care role will manage /develop client relationships with existing and new clients - by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.To deliver key service outcomes for ipNX's customers...


  • Lagos, Lagos, Nigeria IpNX Nigeria Limited Full time

    Job SummaryWe are currently seeking a Corporate Customer Care Officer to Join our Lagos Team.The Corporate Customer Care role will manage /develop client relationships with existing and new clients - by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.To deliver key service outcomes for ipNX's customers...


  • Lagos, Lagos, Nigeria IpNX Nigeria Limited Full time

    Job SummaryWe are currently seeking a Corporate Customer Care Officer to Join our Lagos Team.The Corporate Customer Care role will manage /develop client relationships with existing and new clients - by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.To deliver key service outcomes for ipNX's customers...


  • Lagos, Lagos, Nigeria Kadick Integrated Limited Full time

    ABOUT THE COMPANYwas formed in 2001 and incorporated as a private limited liability company with two shareholders – Ebikabere and Dickson Umusu. The idea behind Kadick was to provide top notch distribution and delivery services for fast moving consumer goods across Nigeria. Over the intervening years, Kadick has been able to create and develop robust...


  • Lagos, Lagos, Nigeria Montero Group Full time

    Job Description:As a Customer Care Executive, your main job is to help customers with their questions, concerns, and complaints. Your goal is to make sure customers are happy and their issues are resolved quickly and effectively. You will also need to keep records of customer interactions and any actions taken to solve their problems. Good communication...