Customer Care Agent

2 weeks ago

Lagos, Lagos, Nigeria Reposebay Human Resources Limited Full time

Overview:
We are seeking dedicated and customer-focused individuals to join our team as Customer Care Agent. The primary role of a Customer Care Agent is to provide exceptional service and support to our valued customers, ensuring a positive experience with every interaction.
Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or social media platforms in a timely and professional manner.
  • Provide accurate information about products, services, pricing, promotions, and company policies to customers.
  • Assist customers with order placement, tracking, cancellations, returns, and exchanges.
  • Troubleshoot technical issues related to products or services and provide appropriate solutions or escalate to the appropriate department for resolution.
  • Handle customer complaints and concerns with empathy, patience, and professionalism, aiming for first-contact resolution whenever possible.
  • Document all customer interactions accurately and thoroughly in the customer relationship management CRM system.
  • Stay up-to-date on product knowledge, company policies, and industry trends to provide informed assistance to customers.
  • Identify opportunities to upsell or cross-sell products or services to meet customer needs and achieve sales targets.
  • Contribute to the continuous improvement of customer service processes and procedures by providing feedback and suggesting areas for enhancement.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service, sales, or a related field is desirable.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Empathy, patience, and a genuine desire to help customers resolve issues and achieve their goals.
  • Proficiency in using computers and familiarity with customer relationship management CRM software.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • A positive attitude and a willingness to learn and adapt to new challenges and situations.

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