Technical Service Engineer

4 weeks ago

Lagos, Lagos, Nigeria LS Scientific Full time

Responsibilities

  • Assist in maintaining, and implementing robust technical standards, systems, and processes with a high-level of expertise and knowledge.
  • Conduct the installation, qualification, maintenance, calibration, service and repair of Atomic Absorption Spectrophotometer AAS, Gas Chromatography GC, UV / VIS Spectrophotometer, Colorimeters, PH meters, Viscometers, Balances, and sundry laboratory equipment.
  • Ensure compliance with relevant specifications and standards when rendering technical support.
  • Participate in the development of a technical Services training program and be responsible for the implementation of the program and its upkeep.
  • Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on- site service in any service category and investigating customer needs through professional consulting.
  • Engage in periodic teleconferences on equipment management maintenance with OEM.
  • Participate in quality verification of processes and materials.
  • Participate in the forecasting of spare parts needed to service assigned customer orders according to brand/products.
  • Provide technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions.
  • Determine effective service applications, equipment, and methods to develop, market, or manufacture new service offerings to respond to customer requirements cost-effectively, managing customer relationships and maintaining regular contacts with key customers.
  • Prepare all required technical documents and reports for contracts to be signed by the customer representative, report work done in a timely manner, and provide relevant technical supporting documents.

Knowledge, Skills, and Experience

  • B.Tech, B.Sc. or HND in Chemical Engineering or any related discipline
  • Minimum of 3-5 years experience as a Technical Service Engineer in the laboratory solutions industry.
  • Ability to pay attention to details.
  • Ability to diagnose critically faulty equipment using available data and resources.
  • Proficiency in using auto cards will be an added advantage.
  • Proficiency in using a 3-dimension drawing tool for laboratory design.
  • Availability to travel as needed.
  • Have good communication, interpersonal, and negotiation skills.
  • Possess good planning and organizational skills

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