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Technical Services Supervisor
2 weeks ago
ABOUT THE COMPANY
Terawork is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with professional talent without geographical barriers. We have a pool of professionals with varying levels of expertise across tech, digital, business, and lifestyle services.
JOB SUMMARY
Qualifications A minimum of B.Sc. or HND in an Engineering related course Knowledge of electrical analysis and electronics. Ability to troubleshoot, test, repair, install and service luxury electronic appliances. Knowledge of practical application of engineering scienceand technology. Knowledge of theoretical electrical engineering Knowledge of automation Computer proficiency.
RESPONSIBILITIES
Responsible for customer interface, supervising and directing technicians in preparing and installing appliances. Supervising maintenance on all appliances and employing electrical tools to carry out jobs on behalf of the company.Duties Oversees strategic customer relationship management. Comprehends customer requirements and makes appropriate recommendations. Provides technical support and maintenance services for end services. Reviews project requirements and specifications and assigns tasks to technicians. Handles installations, supervises installations, troubleshooting and overhauling of household appliances. Ensures faults are reported promptly and repairs are carried out. Ensures service forms are documented accordingly. Approves the generation of invoices for repairs. Supervises repairs of appliances and maintains minimum disbursal for parts. Manages test runs on site and documentation of all appliances. Maintains health and safety by following standards and procedures, complying with legal codes and regulations. Conducts functional test on appliances. Manages the assets in the technical office. Reviews reports, budgets and other documentations for technical projects. Repairs appliance properly and maintains minimum disbursal for parts. Ensures accurate delivery records are kept. Conducts electrical safety test before and after every repair.
REQUIRED SKILLS
System and network security, Router and switch management, Network management, IT equipment installation and configuration, IT support, Programming, Cisco certified network associate (CCNA)
REQUIRED EDUCATION
Bachelor's degree
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