Customer Success Manager(West Africa)

4 weeks ago

Lagos, Lagos, Nigeria SeamlessHR Limited Full time

Job Summary

  • As a Customer Success Manager, you will be responsible for training and on-boarding new customers as well as channel partners, managing relationship throughout their entire life cycle.

Job Details

  • Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
  • Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
  • Establish customer satisfaction, retention and expansion.
  • Contribute to SeamlessHR's revenue by efficient upselling and cross-selling of products and services to customers.
  • Project & process milestones management for the clients and employees to work toward
  • Assist customers with setting up and navigating software
  • Develop and monitor CPs onboarding & product adoption also sustain business growth and profitability by maximizing value
  • Any other duties that may be assigned.

Requirements

  • 3-4 years experience working with a B2B SaaS Company.
  • Experience with working with customers across West Africa and East africa
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms.
  • Great interpersonal and relationship-building skills.
  • Customer service experience and a customer-centric attitude.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.

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