![C & I Leasing Plc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Experience
4 weeks ago
ABOUT THE COMPANY
Company overview
C & I Leasing Plc listed on the Nigerian Stock Exchange, has been in operation for over two decades and since evolved from being a simple consumer finance leasing company licensed by the Central Bank of Nigeria in 1991 to becoming a diversified, leasing and business service conglomerate providing support services to various indigenous and multinational organizations in West Africa along three lines: Fleet Management, Personnel Outsourcing and Marine Services. The C&I Leasing group of companies has a cumulative staff strength of over 5,000 employees across Nigeria but has its operational offices in Lagos, Benin, Port-Harcourt, Calabar, Enugu and Abuja. The company has also been listed on the Nigerian Stock Exchange since 1997 and is invested in the following subsidiaries – Leasafric Ghana Limited, Epic International FZE Dubai and most recently took full ownership of C&I Petrotech Marine Limited.
Our Vision
To become through innovation the leasing and ancillary service company of choice for any discerning lessee in West Africa.
Our Mission
To provide customers with quality leasing and ancillary service solutions to meet their unique needs supported by appropriate technology in accordance with world class systems and procedures.
JOB SUMMARY
RequirementsB.Sc in Communication or any equivalent field.3 - 5years of customer service experience, preferably in a call center environment.Basic computer proficiency.Excellent verbal and written communication skill
RESPONSIBILITIES
Manage large amounts of incoming phone calls Generate sales leads.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Meet personal/customer service team sales targets and call handling quotas.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.
REQUIRED SKILLS
Negotiation, Product knowledge, Customer service
REQUIRED EDUCATION
Bachelor's degree
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