Customer Experience Manager

Job SummaryThe Customer Experience/Liaison Executive will act as the bridge between our customers and the company such as Nigerian Customs Service and other clients, ensuring a seamless and positive experience for all clients.This role involves managing customer interactions, resolving issues, and providing feedback to improve our products and services.The...

ABOUT THE COMPANYCompany overviewC & I Leasing Plc listed on the Nigerian Stock Exchange, has been in operation for over two decades and since evolved from being a simple consumer finance leasing company licensed by the Central Bank of Nigeria in 1991 to becoming a diversified, leasing and business service conglomerate providing support services to various...

ABOUT THE COMPANYCompany overviewC & I Leasing Plc listed on the Nigerian Stock Exchange, has been in operation for over two decades and since evolved from being a simple consumer finance leasing company licensed by the Central Bank of Nigeria in 1991 to becoming a diversified, leasing and business service conglomerate providing support services to various...

ABOUT THE COMPANYCompany overviewC & I Leasing Plc listed on the Nigerian Stock Exchange, has been in operation for over two decades and since evolved from being a simple consumer finance leasing company licensed by the Central Bank of Nigeria in 1991 to becoming a diversified, leasing and business service conglomerate providing support services to various...

RequirementBachelor's Degree or HND in any related field.Proven experience in a customer service role, preferably within the QSRExcellent communication skillsExperience in delivering a positive customer experienceAbility to handle and resolve customer complaintsStrong problem-solving skillsAbility to work well in a teamAvailability to work various shifts,...

To Carry Out Your Role...You'll dissect customer data on everything from purchase to engagement to churn, uncovering trends and painting a clear picture of the customer journey.Become a customer journey cartographer, mapping out each touchpoint and identifying pain points or opportunities to delight customers.Collaborate with teams across the company to...

To Carry Out Your Role...You'll dissect customer data on everything from purchase to engagement to churn, uncovering trends and painting a clear picture of the customer journey.Become a customer journey cartographer, mapping out each touchpoint and identifying pain points or opportunities to delight customers.Collaborate with teams across the company to...

ABOUT THE COMPANYWe want to change what it means to be an entrepreneur by giving entrepreneurs a new name, one that commands utmost respect and adoration.We want entrepreneurs to see themselves as deserving of high esteem and such entrepreneurs must be quick to separate themselves from mere hustlers. When entrepreneurs associate with our brand, they must...

ABOUT THE COMPANYWe want to change what it means to be an entrepreneur by giving entrepreneurs a new name, one that commands utmost respect and adoration.We want entrepreneurs to see themselves as deserving of high esteem and such entrepreneurs must be quick to separate themselves from mere hustlers. When entrepreneurs associate with our brand, they must...

Job RoleDevelop and design engaging and interactive training courses using e-learning authoring tools.Upload and organize training materials, resources, and assessments on the LMS platform.Customize and configure the LMS system to meet the organization's training needs and requirements.Monitor course enrollment, progress, and completion metrics to assess...

User Experience & Engagement SpecialistLocation: Lekki Phase I, LagosJob type: Full-timeRole OverviewWe're searching for a User Experience & Engagement Specialist. This position involves deeply understanding our entrepreneurs, ensuring they derive maximum value from our platform, and fostering strong relationships.If you have a passion for creating memorable...

User Experience & Engagement SpecialistLocation: Lekki Phase I, LagosJob type: Full-timeRole OverviewWe're searching for a User Experience & Engagement Specialist. This position involves deeply understanding our entrepreneurs, ensuring they derive maximum value from our platform, and fostering strong relationships.If you have a passion for creating memorable...

What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...

What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...

What We Need From Candidates:Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer...

Build a team of sale's executiveMeet up with target for the agencyCall potential client to expand customer baseInterview prospective clients to get data about their financial resources and discuss existing coverageExplain the feathers of various policiesAnalyse client current insurance policies and suggest additions or changes in plan.Customize insurance...

Responsibilities:Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvementSupport Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.Direct the customer success department and ensure that goals of customer engagement...

Responsibilities:Prepare necessary documentation/visuals for client to demonstrate performance of products/services; analyze trends in C-Sat/NPS scores to identify areas of improvementSupport Head of Customer Success/PMO to Conduct Health checks and Quarterly Business Reviews.Direct the customer success department and ensure that goals of customer engagement...

About The RoleWe are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and...

About The RoleWe are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and...