Teller

3 weeks ago

Lagos, Lagos, Nigeria Prodigy Microfinance Bank Full time

Job Description

  • Our bank tellers do more than handle money; they establish and nurture relationships with our valued customers.
  • We're industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail.
  • To continue this tradition of superior service and accountability, we're looking for a qualified bank teller to join our team.
  • The ideal candidate will have experience with banking processes, money management, and customer service.
  • First and foremost, this person must be trustworthy and precise so that our reputation as a trusted bank is reinforced in the community.

Objectives of this Role

  • Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
  • Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
  • Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
  • Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed

Responsibilities

  • Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
  • Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
  • Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
  • Track, record, report, and store transactional information and special requests
  • Provide a high level of customer service, offering answers and assistance with a smile.

Required Skills and Qualifications

  • High School Diploma or equivalent
  • Basic math and computer skills
  • Cash-handling experience
  • Excellent communication, customer-service, and time-management skills
  • Ability to pass a background check
  • Strong dedication to accuracy and efficiency.

Preferred skills and qualifications:

  • OND Accounting.

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