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Associate, Relationship Management

2 months ago

Lagos, Lagos, Nigeria Standard Chartered Bank Full time

ABOUT THE COMPANY

Standard Chartered Bank is a leading international banking group committed to building a sustainable business over the long-term. It was was established in 1911 with the first branch opened in Mombasa Treasury Square.

Today, 101 years later, Standard Chartered Bank is one of the leading Banks in Kenya, with an excellent franchise. It has a total of 33 branches spread across the country, 90 automated teller machines (ATMs) and 1,698 employees.

JOB SUMMARY

Good interpersonal skillsGood communication and listening skillsExperience and knowledge in Banking industry with AML ExperienceGood understanding of Group's AML/CDD/Sanctions Policies and ProceduresGood understanding of the end to end impact of processes, across customer experience, risk, frontline effectiveness & costsMust be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out).The above is for guidance only and it may vary depending on the size and complexity of the market. Capability assessment for Individual CDD staff will need to be reviewed once the function stabilises.Role Specific Technical Competencies:Addressing Customer NeedsAnti-money Laundering Policies and ProceduresBanking Products and Internet BankingCustomer Interaction and RetentionCross-SellingInvestments and Portfolio Management for Business BankingRegulatory Environment - Financial Services

RESPONSIBILITIES

Strategy:Implement Business Banking's tail strategy: continually engage all clients in the tail base of Business Banking with a view to migrating them from Tail to qualified clients >$300 revenueBusiness:Increase revenue per client within portfolioDrive alternate channel sign upIncrease New to Wealth clients within the tail portfolioDrive client account activity and Liability growthFor ETB:Initiate Client contactComplete CDD related documentation and ensure completeness of CDD information for clients that is current, valid and complete and check the quality of the CDD information, as requiredChecks compliance policy, completeness, and accuracy of the provided information.Upload Documents wherever necessaryDormancy reactivationFor NTB & ETB:Initiate Client contactEnsure compliance to policy, completeness and accuracy of the provided information before submission to the SAT team checkingProcesses:Engaging tail clients who are not on S2B and then sending the referrals to the S2B team for onboarding and activate on S2B.KYC/CDD Transaction monitoring and Periodic/Trigger Review. The process of assessing the risk level of CDD of a client on an ongoing basis after the client is on boarded, ensuring that the client documents, information are kept up-to-date and the assessment of CDD/AML, Sanctions risks for the client remains appropriate. The process of on-going adherence to FATCA requirementsRisk Management:Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing themEnsure compliance with sales processes.Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing themThe ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measuresEnsure a full understanding of the risk and control environment in area of responsibilityEnsure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to: "identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.Governance:Ensure that activities are done in a well-controlled environment and there are no gaps and governance issuesRegulatory & Business Conduct:Display exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key Stakeholders:Head, Client Relationships Business BankingHead, BB ProductsRelationship ManagersRetail Compliance teams (including Specialised Activities Team)Retail FCC teamsCDD teamsOther Responsibilities:Embed Here for good and Group's brand and values in Nigeria CPBBPerform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

REQUIRED SKILLS

Business management, Strategizing, Planning, Due diligence, Risk management, Analytics, Risk analysis, Compliance

REQUIRED EDUCATION

Bachelor's degree