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Food & Beverage Manager

2 months ago

Lagos, Lagos, Nigeria TIE Consulting Limited Full time

Job Purpose

  • Identify customers' needs, respond proactively to all their concerns and manage their retention.
  • Report on sales results and productivity to management
  • Prepare Sales Promotions & Mailings, and F&B Marketing activities.
  • Conduct market research, prepare reports, and analyze market trends.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Responsible for billings and overseeing all function billings
  • Oversee all food and drink elements of club events

Key Responsibilities

  • Manage inventory, purchase, storage and use of all food and beverage stock items.
  • Preserve excellent levels of internal and external customer service.
  • Telemarketing to Members and previous customers to inquire about possible future bookings and own events.
  • Assign specific duties to all restaurant staff, instructing work duties and communicating with the GM & Exec Chef on all aspects of the food & beverage management.
  • Co-ordinate with all meeting/banquet planners on their specific event requirements and inform them of services & facilities offered. This includes proposals, contracts, and estimated and actual function statements. Exec Chef to be included in all food-related discussions.
  • Evaluation & feedback forms must accompany all invoices and completion of monthly forecast.
  • Consistent check of Food and Beverage quality, restaurant, members lounge, Hub services and presentation.
  • Liaise on an on-going basis with the Membership & Events Coordinators to ensure all member/guest needs and requirements will be met.
  • Work with the executive chef to ensure all arrangements and details are dealt with.
  • Ensure professional attitude and proper business attire when on the property, ready to attend to any Guests at any time.
  • Establish targets, KPIs, schedules, policies, and procedures.
  • Comply with all health and safety regulations and ensure the maintenance of bar control policies.
  • Development and maintenance of all department control procedures.
  • Supervise food tasting sessions with the Executive Chef and guide service staff on all menu implementation.
  • Attend meetings with CEO, GM, and Executive Chef to discuss business strategy and review ongoing action plan progress, and other meetings as required.
  • Maintains proper controls over purchase orders and requisitions
  • Monitors monthly beverage inventory turnover and slow-moving items.
  • Ensures bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.
  • Competitive analysis every six months by calling competition and gathering data such as room rental rates, menu pricing etc.

Qualifications and Skills

  • Degree/certification/training in food & beverage/hospitality management is preferred.
  • Minimum of 6 years of experience
  • Strong background in fine dining
  • Previous food & beverage experience in a similar role
  • Events background is an advantage
  • Passion for food and wines
  • Advanced food hygiene qualification
  • IT proficiency
  • Excellent organizational and analytical skills