Customer Experience and Data Analyst
4 weeks ago
ABOUT THE COMPANY
We want to change what it means to be an entrepreneur by giving entrepreneurs a new name, one that commands utmost respect and adoration.
We want entrepreneurs to see themselves as deserving of high esteem and such entrepreneurs must be quick to separate themselves from mere hustlers. When entrepreneurs associate with our brand, they must feel this transformation.
JOB SUMMARY
What You Should HaveBachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).Passion for understanding customer needs, behaviour and improving user experiences.Excellent problem-solving and critical thinking skills.Strong written and verbal communication.
RESPONSIBILITIES
Data Analysis and Reporting: Dive deep into PressOne Africa's customer data, identifying trends, bottlenecks, and areas for improvement across the journey. Build dashboards and reporting structures to track key metrics.Customer Journey Mapping: Create visual representations of how customers interact with PressOne, highlighting where they excel and where they stumble.Engagement Campaigns: Design and test engagement initiatives such as targeted campaigns, educational content, and incentives tailored to drive higher call volumes.Collaboration & Experimentation: Work with teams to design tests and experiments to improve onboarding, drive engagement, and increase customer satisfaction. Analyse results and propose improvements.Insights and Action: Translate complex data findings into clear recommendations. Work with the team to implement impactful changes to our customer experience.
REQUIRED SKILLS
Written communication, Consumer sales (B2C), Ability to coordinate, Team leadership, Communication
REQUIRED EDUCATION
Bachelor's degree
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