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Customer Service Representative
3 months ago
ABOUT THE COMPANY
To be the most preferred Information Technology Company and Solution Provider of choice in Africa.
To be the bridge that links human Technological needs to the solution.
To make available Devices through which humans can access information
In Summary, to consistently deliver world-class Information Technology Devices and Solutions across Africa
Our Motto:
●Access ●Information ●Devices
Our Core Values:
Passion
Excellence
Integrity
Diligence
JOB SUMMARY
Requirements BSc (Second class lower minimum) / HND (Upper credit minimum) Cognate experience: 2 years Age bracket: 1988 – 2001.Method of ApplicationInterested and qualified candidates should send their CV to: the provided email address using the Job Title, their Age, Class of Degree, and Location as the subject of the mail.
RESPONSIBILITIES
Providing introductory information to prospective and new customers Ensuring that clients are satisfied with products or services by handling complaints and inquiries Following up with clients or customers by phone or email to check that they're still satisfied with their purchases Letting clients know about additional products or services that might benefit them Determining the quickest, most effective ways to answer a client's or customer's questions Escalating queries and concerns, when necessary Troubleshooting common issues with products or services Working with a team of CSRs and other departments to find appropriate solutions to problems
REQUIRED SKILLS
Conflict and complaint resolution, Written communication, Customer service, Customer support, CRM systems, Customer relations
REQUIRED EDUCATION
Bachelor's degree
