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3 months ago
ABOUT THE COMPANY
Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones
JOB SUMMARY
Qualifications include:Graduate Degree in Management / Social Sciences / OperationsMinimum of 2 years of related work experience.Competencies:Innovative and analytical mind setComputer literacy and ability to use Office ApplicationsAbility to relate well with people with a view to converting leadsGreat communication skills (Verbal, Presentation)Smart, Critical, strategic and creative thinking.
RESPONSIBILITIES
The role is an encompassing and evolving role which will involve administrative management, customer service and brand management.The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.Duties and ResponsibilitiesConvert potential customers by recommending goods or services and demonstrating how they benefit the customer personallyRespond to customer inquiries about available products and servicesEstablish new customer accounts, recording account information on written forms or digitallyListen to customer concerns and complaints with the goal of identifying the causes of the problemInventory management and stock taking.Refer advanced cases to management for resolution, providing background information as necessaryMaintain and regularly update financial account information using computer software programsAnticipate customer needs, following up with previous customers to offer reorders or additional servicesExecuting marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.Building brand awareness and increasing brand value and profitability.Increasing product sales and market share.Collaborating with different teams such as marketing, creative, legal, etc.Ensuring that messaging and marketing activities are aligned with brand and company values.Develop strong customer relationships in order to generate high volume of prospective clientsDevelop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company's growth plan.Determine cross-selling opportunities among different products and services offered by the organization.Maintain client relationship management database and utilize it to manage customer contacts and mailing list.Implementation of operational policies and procedures.Actively involved in the day to day running of the store activities.Maintain approved look and feel of the store at all timesCarry out daily administrative tasks.
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Customer support, CRM systems, Communication, Customer relations
REQUIRED EDUCATION
Bachelor's degree
