Coordinator - Availability and Capacity Management
3 weeks ago
Description
- Produce Enterprise Capacity Plan for the Information Technology IT division
- Analyze and produce short, medium and long term capacity plan for application and services before deployment and production
- Monitor, trend, analyze and recommend necessary requirement to optimize systems performance
- Store capacity management data and ensure optimization of system resources
- Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service
- Cataloging capacity requirements for various business services
- Ensure high availability and effective redundancy to support core and mission critical application and service
- Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs
- Produce annual availability plan for the information systems division with quarterly reviews
- Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs
- Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components
- Trend and report system event and escalate exceptions
- Define the monitoring baselines for all monitored system requirements
- Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
- Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources
- Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service
- Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics
- Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
- Estimate new applications resource requirement to ensure required Service Level Agreement SLA are met and exceeded
- Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
- Review business requirements and ensure that system supporting the business services performs optimally
- Build the annual infrastructure growth plan in line with business projections
Education:
- First degree in any related discipline
- ITIL Foundation certificate at the minimum
- Operating System Certification preferably Oracle or Windows
- Fluent in English
Experience:
3 - 7 years' experience which includes:
- Experience working in a medium-sized organization
- Knowledge of BMC ESM tools
- Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage
- IT availability management
- Performance testing and capacity planning work experience in a technical discipline
- Good understanding of methodologies and the impact of the technology in question ITIL Certificate preferred
- Broad understanding of platforms ESM, associated products and common IT management process
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