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Client Relationship Manager

4 months ago

Lagos, Lagos, Nigeria People Capacity Management Full time

Job Summary

  • As the client relationship manager, you would serve as a liaison with a company's clients and customers, developing relationships, providing guidance and advice, and ensuring all the customer's needs are being met.
  • The client relations manager may service the client's account, make recommendations for service plans, track metrics and analytics, or otherwise serve as an intermediary between the customer and the company.

Responsibilities

  • Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
  • Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.
  • Collaborate with internal teams to deliver exceptional service and exceed client expectations.
  • Identify opportunities for upselling and cross-selling products or services to existing clients.
  • Develop and implement strategies to retain and expand client accounts.
  • Conduct regular business reviews with clients to assess satisfaction levels and identify areas for improvement.

Qualifications

  • 5-8 years of client relationship manager experience in Real Estate
  • Ability to manage multiple projects and clients
  • Strong communication and interpersonal skills
  • Must reside in Lagos