Sales Representative

2 weeks ago


Lagos, Lagos, Nigeria Contec Global Infotech Limited Full time

Job Overview

  • As a Sales Officer in our electronics store, you will be responsible for providing excellent customer service and driving sales of electronic products.
  • Your primary goal will be to assist customers in finding the right products to meet their needs while achieving sales targets and promoting the store's brand image.

Responsibilities
Customer Assistance:

  • Greet customers as they enter the store and ascertain their needs.
  • Provide detailed information about products, including features, specifications, and pricing.
  • Assist customers in making informed purchasing decisions by offering product recommendations based on their requirements.
  • Handle customer inquiries, complaints, and returns professionally and efficiently.

Sales Generation:

  • Actively engage with customers to promote sales and achieve monthly targets.
  • Upsell and cross-sell products to maximize revenue and enhance customer satisfaction.
  • Demonstrate product functionalities and advantages to customers to encourage purchases.
  • Stay updated on new product releases and promotions to effectively promote and sell merchandise.

Store Maintenance:

  • Ensure the cleanliness and organization of the store's display areas, including product shelves, counters, and demo stations.
  • Monitor and replenish merchandise on the sales floor to maintain adequate inventory levels.
  • Assist in periodic stocktaking activities to accurately account for inventory.

Product Knowledge and Training:

  • Continuously educate yourself on the latest trends, technologies, and features of electronic products.
  • Attend training sessions and product briefings provided by manufacturers or the company to enhance product knowledge.
  • Share insights and best practices with team members to improve overall sales performance.

Team Collaboration:

  • Collaborate with colleagues and other departments to ensure a seamless customer experience.
  • Communicate effectively with the sales team and management regarding customer feedback, sales trends, and inventory requirements.

Qualifications and Skills

  • High school diploma or equivalent; degree in Business Administration or related field preferred.
  • Proven experience in retail sales, preferably in the electronics industry.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation with a passion for helping people.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic understanding of electronic products and their specifications.
  • Proficiency in using point-of-sale POS systems and other sales software.
  • Flexibility to work evenings, weekends, and holidays as required.

Additional Requirements:

  • Physical ability to stand and walk for extended periods.
  • Willingness to undergo background checks or screenings as required by the company.
  • Commitment to upholding company policies and ethical standards.

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