Operations Officer

4 days ago


Lagos, Lagos, Nigeria Emerald Business Support Services EmeraldBSS Full time

Job Summary

  • The ideal candidate will be responsible for managing day-to-day operational tasks, including booking loans, issue offer letters, updating customer records, and ensuring timely repayment reminders.
  • This role requires an organized and proactive individual who can handle multiple tasks efficiently and contribute to the smooth functioning of the bank's operations.

Key Responsibilities

  • Loan Management: Process and book loans accurately; verify documents; ensure compliance with policies; maintain loan records.
  • Record Keeping: Update customer records; log all transactions; generate loan and operational reports.
  • Customer Communication: Send repayment reminders; address inquiries; follow up on repayments and resolve issues.
  • Operational Support: Assist with daily tasks and customer requests; support branch operations; coordinate with other departments.
  • Compliance and Reporting: Ensure adherence to policies and regulations; prepare performance reports; participate in audits.
  • Customer Service: Provide exceptional service; educate customers on products and processes; build positive relationships.

Qualifications

  • OND/B.Sc in Business Administration, Finance, Accounting, or related field.
  • Basic understanding of banking and loan processes.
  • Proficiency in Microsoft Office.
  • Strong organizational, communication, and interpersonal skills.
  • Experience with banking software.
  • Knowledge of microfinance operations.
  • Customer service experience.

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