HR Operations Coordinator

1 week ago

Yaba, Nigeria HR-ON-WHEELS Full time
We are seeking a highly organized and proactive HR Operations Coordinator to oversee all HR engagements, manage client interactions, and monitor the operations of HR associates on our team. This role requires a dynamic professional who can ensure smooth HR service delivery while maintaining strong client relationships. The ideal candidate will have a strong background in HR processes, excellent communication skills, and the ability to lead and coordinate a team efficiently.

Responsibilities

• Serve as the primary point of contact for clients, ensuring their HR needs are met efficiently.

• Manage end-to-end HR engagements, including talent acquisition, onboarding, performance management, and employee relations for clients.

• Develop and maintain strong client relationships by providing strategic HR guidance and solutions.

• Ensure timely resolution of client inquiries and HR-related concerns.

• Oversee the activities of HR associates, ensuring adherence to best practices and service excellence.

• Monitor HR service delivery, ensuring alignment with client expectations and company standards.

• Implement and improve HR operational processes for better efficiency and effectiveness.

• Track and report HR metrics to assess team performance and client satisfaction.

• Ensure compliance with labor laws and HR best practices across client engagements.

• Assist in drafting, reviewing, and implementing HR policies for both internal and client-facing purposes.

• Stay updated with industry trends and labor regulations to provide informed guidance.
Qualifications & Skills:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• 3+ years of experience in HR operations, preferably in a consulting environment.

• Strong knowledge of HR processes, labor laws, and compliance standards.

• Excellent client management and communication skills.

• Proven ability to coordinate and oversee a team.

• Strong problem-solving skills and attention to detail.

• Ability to multitask and work in a fast-paced environment.

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