Clinic Manager

2 days ago

Lekki, Nigeria CareOne Clinics Full time

Position Summary

This role will be responsible for overseeing day-to-day clinic operations, managing, supervising and evaluating staff and volunteers, ensuring quality patient care, implementing hospital policies and ensuring business development strategies, to ensure that all goals and objectives are accomplished in accordance with policies and procedures.
He/She will work under the direction of the MD Clinic and Administration to ensure all compliance and quality requirements are met.
The role will ensure that there is consistently high standards of administrative service to patients irrespective of their referral route, which is embedded throughout the culture and working practices of the team.
Job Description

Manages and oversees the administrative operations of the clinic and staff
Provide a timely, efficient and courteous provision of Outpatient services to the agreed standards of the department, taking account of the patient/clients clinical, physical and cultural needs
Develop, implement, and maintain clinic policies and procedures
Ensure that all policies and procedures function in accordance with state & federal laws as well as all regulatory bodies
Supervise clinical staff members ensuring patient scheduling, registration, financial counseling, data entry and processing, and cash posting meet high standards
Ensures that both Front and Back office process the patients timely and appropriately.
Promote and deliver excellent customer service
Responsible for the providing excellent service to the high-profile patients while they are attending the clinic
Maintain strong and effective relationships and dialogue with all practicing consultants who deliver patient services
Take an innovative approach to the development of services, maximising the use of digitalization to deliver excellent customer service
Handles and resolves patients’ complaints/grievance as per policies and procedures.
Monitors productivity and receivables
Monitor new enrollment and ensures member retention
Ensure the clinics site and medical records are always prepared for internal an external audits and inspection.
Seeks opportunity to collaborate with other agencies in promoting the clinics services.
Managing internal and external communications, and answering queries about the clinic
Maintain call and surgery schedule for providers
Monitor purchase and restock office supplies
Ensure all facility equipment are fully functional, otherwise report to the appropriate PIC
Ensures dissemination of information to the clinic staff, providers and other divisional manager on any updates and/or changes of clinics protocols
Attends management and staff meetings and other meetings as requested.
Responsible for assuring accurate and timely entries of pertinent medical information on all patients: telephone encounters, reports and medical records from outside facilities, progress notes, refills/prescriptions, no-shows, and cancellations.
Assist in the development and implementation of special clinic projects.
Maintains Patient and employee confidentiality
Ensuring that effective policies and procedures are in place and updated in line with regulations.
Support and engage in the recruitment of new staff members
Manage, train and motivate new clinic staff from time to time
Maintain staff work schedule to ensure adequate staffing and vacation schedule
Coordinate community events and information in conjunction with the Marketing team
Keeping up to date with tenancies, liaising with managing agents and 3rd parties where required
Assist in the development and implementation of special clinic projects Maintain a positive working relationship with staff.
Ensure training and implementation of occupational and health safety procedures
Check email upon arrival every morning
Other duties as assigned by MD Clinical & Administration, Medical Director, or Board of Directors.
Job Requirements

HND, BSc. or BA in Business, Management, or related field of study.
Healthcare management experience.
0-2 years of experience
Microsoft Office/Word/Excel/Outlook
Excellent Communication Skills
Excellent Customer Service Skills
Ability to work as a team player and work independently
Excellent interpersonal communication, problem solving , and conflict resolution skills.
Possession of analytical decision-making skills necessary to quickly assess and resolve complex logistical, technical, and patient care problems and issues.
Ability to train, motivate, and supervise subordinate staff.
Ability to address and manage conflict in a direct and professional manner.
High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.

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