Administrative Operations Director

22 hours ago


Lekki, Lagos, Nigeria CareOne Clinics Full time
CareOne Clinics is seeking a highly skilled and experienced Administrative Operations Director to oversee the day-to-day management of our clinics. This key role will be responsible for ensuring the smooth operation of our facilities, managing staff, and implementing business development strategies to drive growth and excellence.

Job Description:

The Administrative Operations Director will lead the administrative team in providing excellent customer service to patients and healthcare professionals. Key responsibilities include:
  • Managing and overseeing the administrative operations of the clinic and staff
  • Providing timely, efficient, and courteous provision of outpatient services to agreed standards
  • Developing, implementing, and maintaining clinic policies and procedures
  • Ensuring compliance with state and federal laws as well as all regulatory bodies
  • Supervising clinical staff members to ensure high standards are met in patient scheduling, registration, financial counseling, data entry, and cash posting
  • Promoting and delivering excellent customer service
  • Maintaining strong relationships with practicing consultants who deliver patient services
  • Taking an innovative approach to service development, maximizing digitalization to deliver excellent customer service
  • Handling and resolving patient complaints and grievances according to policies and procedures

Requirements:

To succeed in this role, you will need:
  • HND, BSc., or BA in Business, Management, or a related field of study
  • Healthcare management experience, ideally 0-2 years
  • Excellent communication and interpersonal skills
  • Ability to work as a team player and independently
  • Analytical decision-making skills to resolve complex problems and issues
  • Able to train, motivate, and supervise subordinate staff
  • High emotional intelligence to evaluate situations from multiple perspectives

About Us:

CareOne Clinics is committed to providing exceptional healthcare services to our patients. We offer a dynamic and supportive work environment that fosters growth and collaboration.

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