Administrative Operations Director
22 hours ago
Job Description:
The Administrative Operations Director will lead the administrative team in providing excellent customer service to patients and healthcare professionals. Key responsibilities include:
- Managing and overseeing the administrative operations of the clinic and staff
- Providing timely, efficient, and courteous provision of outpatient services to agreed standards
- Developing, implementing, and maintaining clinic policies and procedures
- Ensuring compliance with state and federal laws as well as all regulatory bodies
- Supervising clinical staff members to ensure high standards are met in patient scheduling, registration, financial counseling, data entry, and cash posting
- Promoting and delivering excellent customer service
- Maintaining strong relationships with practicing consultants who deliver patient services
- Taking an innovative approach to service development, maximizing digitalization to deliver excellent customer service
- Handling and resolving patient complaints and grievances according to policies and procedures
Requirements:
To succeed in this role, you will need:
- HND, BSc., or BA in Business, Management, or a related field of study
- Healthcare management experience, ideally 0-2 years
- Excellent communication and interpersonal skills
- Ability to work as a team player and independently
- Analytical decision-making skills to resolve complex problems and issues
- Able to train, motivate, and supervise subordinate staff
- High emotional intelligence to evaluate situations from multiple perspectives
About Us:
CareOne Clinics is committed to providing exceptional healthcare services to our patients. We offer a dynamic and supportive work environment that fosters growth and collaboration.
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