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Customer Success lead

1 month ago

Abuja, FCT, Nigeria Hempawa Consult Ltd Full time
Key Responsibilities:
- Supervise and mentor a team of customer service representatives
- Handle escalated customer inquiries and resolve complex issues efficiently
- Develop and implement customer service strategies to enhance satisfaction
- Monitor team performance and provide coaching to improve service quality
- Collaborate with other departments to streamline customer support processes
- Maintain accurate records of customer interactions and feedback

What We're Looking For:
Proven experience in customer service, preferably in a leadership role
Strong problem-solving skills with a customer-first approach
Excellent communication and interpersonal abilities
Ability to multitask in a fast-paced environment
Proficiency in CRM software and customer support tools