Customer Service Officer

5 days ago


Apapa, Lagos, Nigeria OBOR LOGISTICS NIGERIA LIMITED Full time
A Customer Service Officer will provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by customers. Excellent multitasking skills within their work space as well as computer software programs.

RESPONSIBILITIES:
Handling customer inquiries via phone, email, or in person.
Providing information about logistics services, rates, and tracking.
Addressing customer concerns and complaints in a timely and professional manner.
Provide exceptional customer service by resolving complaints.
Process cargo releasing documentation.
Ensure accurate and timely release of bills of lading.
Processing orders and ensuring accuracy of information.
Confirming bookings and tracking shipments to ensure timely delivery.
Identifying and resolving logistics-related issues, such as delays or damages.
Coordinating with internal teams (e.g., operations, logistics) to find solutions.
Escalating issues to supervisors when necessary.
Building and maintaining positive relationships with clients and carriers.
Gathering customer feedback to improve services.
Maintaining and tracking KPI metrics by keeping a log of the queries and complaints.

REQUIREMENTS:

Skills:
Excellent communication skills (verbal and written).
Strong problem-solving and analytical skills.
Ability to multitask and work under pressure.
Customer service orientation and a commitment to customer satisfaction.
Knowledge of transportation regulations and customs procedures.

Experience:
2-3 years experience in customer service or a related field.
Familiarity with logistics processes.
Experience in using CRM systems and other relevant software.
Excellent Microsoft Office skills most importantly MS Excel.

Education:
Associate's or Bachelor's degree in a related field (e.g., logistics, business administration) may be preferred.

NOTE: ONLY CANDIDATES WITH SIMILAR EXPERIENCES IN THE LOGISTICS INDUSTRY ARE ENCOURAGED TO APPLY

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