Service Delivery Coordinator

6 days ago


Apapa, Lagos, Nigeria OBOR LOGISTICS NIGERIA LIMITED Full time

Responsibilities

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  • Handle customer inquiries via phone, email, or in person\
  • Provide accurate and timely information about logistics services, rates, and tracking\
  • Resolve customer complaints in a professional manner\
  • Process cargo releasing documentation\
  • Confirm bookings to ensure smooth delivery\
  • Coordinate with internal teams to find solutions to logistics-related issues\
  • Escalate issues to supervisors when necessary\
  • BUILD POSITIVE RELATIONSHIPS WITH CLIENTS AND CARRIERS
\

Requirements

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We are looking for a candidate with excellent communication skills (verbal and written), strong problem-solving and analytical skills, and the ability to multitask and work under pressure. Experience in using CRM systems and other relevant software is essential.

\

A degree in a related field such as logistics, business administration, or a similar field is preferred.



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