FM, Portfolio Manager

Job Description:
Job Summary

The Portfolio Manager will lead client relationships and drive growth across a portfolio of managed properties. This role will serve as the primary interface between Swindon Property Services and its clients, ensuring superior service delivery, client satisfaction, and business expansion.

The Portfolio Manager will oversee strategic account management, business development, contract renewals, and service delivery alignment across multiple commercial and residential properties.

Key Responsibilities
1. Client Relationship Management
. Serve as the principal point of contact for SPS clients across assigned properties.
. Build and maintain strong, long-term relationships with landlords, asset managers, tenants, and corporate clients.
Regularly engage with clients through meetings, performance reviews, and feedback sessions.

2. Portfolio Oversight & Performance Monitoring
. Monitor service delivery performance across properties in conjunction with the Operations Manager.
. Review and analyze monthly and quarterly building performance reports (KPIs, SLAs, financials).
. Identify and address client concerns and ensure continuous service improvement.

3. Business Development & Account Growth
. Identify and pursue new facilities management opportunities within and outside the existing client base.
. Lead proposal development, pricing, presentations, and contract negotiations for new and renewal accounts.
. Collaborate with the Marketing and Transaction Advisory Services teams to cross-sell facility services.

4. Contract & Commercial Management
. Oversee service level agreements (SLAs), renewals, amendments, and client billing structures.
. Ensure contractual obligations are met and commercial risks are mitigated.
. Support financial forecasting and budgeting for client accounts and portfolio growth.

5. Stakeholder Engagement & Reporting
. Provide periodic portfolio-level insights, reports, and presentations to internal leadership and external stakeholders.
. Escalate and resolve high-level issues impacting service quality, tenant satisfaction, or contract performance.
. Work closely with the Finance and Operations teams to align on contract execution and reporting.

6. Strategic Planning
. Contribute to business planning and expansion strategies for the Facilities Management division.
. Stay up to date with industry trends and best practices in client management, FM technology, and sustainability.
. Assist with onboarding of new sites into the portfolio and transition planning.

Qualifications & Experience
. Bachelor’s degree in Estate Management, Facilities Management, Business Administration, or related field.
. 5–7 years of experience in client-facing roles within facilities management, property management, or real estate services.
. Strong business development, contract negotiation, and account management experience.
. Excellent interpersonal, communication, and presentation skills.
. Ability to analyze data and generate actionable insights.
. Proficiency in MS Office; experience with CAFM, CMMS, or property management systems is a plus.
. Professional certifications in FM (e.g., IFMA, BIFM) are advantageous.

Key Competencies
. Client-Centric Thinking
. Business Acumen
. Relationship Management
. Negotiation & Commercial Awareness
. Strategic Communication
. Portfolio Oversight
. Problem Solving & Conflict Resolution

What We Offer
. A leadership role in a growing and reputable facilities management business.
. Access to a diverse client portfolio and strategic decision-making.
. Competitive salary and performance-linked incentives.
. Career development and professional growth in a forward-looking real estate group.