It Support Assistant

Position Overview:
We seek a diligent and proactive IT Support Assistant to support our IT Administrator in managing the organization’s IT infrastructure. The ideal candidate will provide technical assistance, help maintain IT systems and ensure efficient and effective IT operations.

Key Responsibilities:
1. Assist in providing technical support to staff, addressing and resolving IT-related issues.
2. Assist in setting up and configuring new user accounts, workstations, and IT equipment.
3. Assist in conducting regular system audits and backups to ensure data integrity and security.
4. Help install, configure, and maintain IT hardware and software.
5. Monitor and maintain computer systems and networks.
6. Assist in monitoring and managing network devices and performing regular network maintenance.
7. Continuous educating users on best practices for handling ICT tools and maintaining data security.
8. Maintain documentation of IT processes, procedures, and issues.
9. Work closely with the IT Administrator to support various IT projects and initiatives.
10. To raise Funds, Sell BGH Rooms & Halls, and Distribute Bibles to support the mission mandate of BSN.
11. In addition to the above, you may be assigned other tasks by your supervisor as and when these tasks arise.

Qualifications:
1. Associate degree in Information Technology, ND in Computer Science, or a related field.
2. Proven experience in a technical support role or similar position.
3. Basic understanding of IT systems, networks, and computer hardware/software.
4. Excellent problem-solving skills and attention to detail.
5. Strong communication and interpersonal skills.
6. Ability to work well in a team and follow instructions.

Preferred Skills:
1. Familiarity with domain environments and common business applications.
2. Basic knowledge of network security and administration.
3. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals).

Benefits:
1. Competitive salary and benefits package.
2. Opportunities for professional development and career growth.
3. A supportive and collaborative work environment.