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Technical Assistance Coordinator
3 days ago
THE BIBLE SOCIETY OF NIGERIA is a leading organization dedicated to spreading the message of God's love and redemption. We are passionate about using technology to enhance our mission and make a meaningful impact.
Main Responsibilities- Provide technical support to staff, addressing and resolving IT-related issues in a timely and professional manner.
- Assist in setting up and configuring new user accounts, workstations, and IT equipment to ensure seamless integration with our existing systems.
- Conduct regular system audits and backups to guarantee data integrity and security, adhering to industry best practices and standards.
- Help install, configure, and maintain IT hardware and software to optimize performance and minimize downtime.
- Monitor and maintain computer systems and networks, ensuring optimal performance and scalability.
- Assist in monitoring and managing network devices and performing regular network maintenance to prevent potential issues.
- Educate users on best practices for handling ICT tools and maintaining data security, promoting a culture of awareness and responsibility.
- Maintain accurate documentation of IT processes, procedures, and issues to facilitate knowledge sharing and collaboration.
- Work closely with the IT Administrator to support various IT projects and initiatives, leveraging expertise and resources to achieve shared goals.
- An Associate degree in Information Technology, ND in Computer Science, or a related field.
- Proven experience in a technical support role or similar position, demonstrating a track record of success and growth.
- A basic understanding of IT systems, networks, and computer hardware/software, with a willingness to learn and adapt.
- Excellent problem-solving skills and attention to detail, with a focus on quality and precision.
- Strong communication and interpersonal skills, with the ability to engage effectively with colleagues and stakeholders.
- The ability to work well in a team and follow instructions, with a commitment to collaboration and mutual support.
- Familiarity with domain environments and common business applications, including Microsoft Office and Google Suite.
- Basic knowledge of network security and administration, with a focus on preventing threats and vulnerabilities.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals), demonstrating a commitment to ongoing learning and professional development.
We offer a competitive salary and benefits package, as well as opportunities for professional development and career growth. Our supportive and collaborative work environment is designed to foster innovation, creativity, and excellence.
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