Customer Service Agent

4 days ago


Yaba, Nigeria Lifebank Full time
We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time

Job Overview

The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.
Key Responsibilities

Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
Maintain good relationship with partners and vendors
Provide customers with accurate product and service information
Establish priorities and sequences for the processing and dispatching of customer requests and orders
Escalate complex issues to customer service supervisors for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Go the extra mile to build and maintain positive trust-relationship with customers
Perform all other duties as assigned
Educational Qualification

Candidates should possess a B.Sc or HND in Marketing, Mass Communication or any related discipline
Experience:

1-2+ years in a customer service or similar role.

Skills and Abilities:

Learning and growth mindset
Good stress and time management skills
High empathy
Knowledge of customer service best practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Personal Attributes

Passion for people and health
Highly organized and detailed
Loves to socialize and engage
Very tech savvy and knowledgeable of current trends
Has high energy levels
Work Environment

Work in the office on a shift system

Reporting Structure:

Will report to the CSA Supervisor and Ops Lead

Salary
N120,000 gross / Month.

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