Customer Service Representative

4 days ago


Yaba, Nigeria Lifebank Full time
Company Overview

LifeBank is a leading healthcare company dedicated to providing exceptional customer service. We are seeking a highly skilled and motivated Candidate to join our team as a Customer Service Agent.

Job Description

The successful candidate will be responsible for handling incoming and outgoing calls, customer inquiries, and providing accurate solutions within specified time limits. Key responsibilities include answering calls, messages, and web chat enquiries from existing and prospective customers, placing orders, and scheduling dispatch of orders accurately.

Key Skills and Qualifications

To succeed in this role, the ideal candidate should possess a B.Sc or HND in Marketing, Mass Communication, or any related discipline. Additionally, they should have 1-2+ years of experience in a customer service or similar role, with excellent data entry and typing skills, superior listening, verbal, and written communication skills, and a high level of empathy.

Work Environment

The successful candidate will work in the office on a shift system, reporting to the CSA Supervisor and Ops Lead. This role offers a competitive salary package, including a gross monthly salary of N120,000.

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