Relationship Building Professional

4 days ago


Port Harcourt, Rivers State, Nigeria Cargeria Full time
About the Role

Cargeria is currently looking for a Client Support Specialist to play a key role in delivering exceptional customer service.

  • Main Duties:
  • Deliver outstanding customer experiences across various communication channels.
  • Demonstrate active listening skills and respond to customer inquiries and concerns in a timely and empathetic manner.
  • Resolving customer issues efficiently and effectively, always aiming to exceed customer expectations.
  • Follow established protocols and procedures for handling customer interactions.
  • Maintain accurate records of customer interactions and provide detailed documentation.
  • Identify and escalate complex issues or complaints to the relevant team members.
  • Offer tailored solutions to enhance customer satisfaction and drive revenue growth.
  • Collaborate with colleagues to promote a positive brand image and reputation.
  • Pursue regular feedback from customers to identify areas for improvement.
  • Stay informed about company policies, products, and services.
  • Display adaptability and professionalism when dealing with diverse customer needs and situations.
  • Contribute to a productive team environment by achieving customer service objectives.
  • Foster a positive and professional attitude, even in challenging circumstances.
  • Engage in continuous learning and development to refine customer service skills.
  • Sustain a supportive and inclusive work environment for colleagues.


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