Customer Service Ambassador

2 days ago


Lekki Phase, Nigeria Monat Full time

Job Summary

The Customer Service Ambassador is responsible for delivering exceptional customer experiences in a fast-paced café environment. Key responsibilities include providing warm welcomes, taking orders accurately, and ensuring seamless service delivery.

Key Responsibilities

•Customer Service: Welcome guests warmly, guide them to tables, present menus, answer questions, and provide recommendations tailored to families and children.

• Order Management: Take orders accurately, ensure special dietary requests are noted, deliver food and beverages promptly, and follow up with guests to ensure satisfaction.

• Dining Area Maintenance: Set up and clean tables between guests, maintain high standards of hygiene, assist with organizing highchairs and strollers, and monitor the dining area for spills or hazards.

• Team Collaboration: Work closely with baristas, kitchen staff, and play area attendants to provide seamless service, assist with hosting birthday parties or special events, and communicate effectively during busy periods.

Qualifications and Skills

• Education: High school diploma or equivalent preferred.

• Experience: Prior experience in a customer-facing role, especially in food service, is a plus.

• Skills:

o Excellent communication and interpersonal skills.

o Strong attention to detail and ability to multitask in a busy environment.

o Basic math skills for handling orders and payments.

• Personal Traits:

o Friendly, approachable, and energetic personality.

o Patience and a positive attitude when dealing with children and families.

o Team-oriented mindset.

Work Environment

This role requires standing, walking, and carrying trays for extended periods. An estimated salary for this position is $45,000 - $55,000 per year.



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