Customer Service Representative
1 month ago
At Daytona, we pride ourselves on delivering exceptional customer experiences.
We are a dynamic organization with a passion for innovation and excellence.
Salary InformationThe estimated salary for this position is $45,000 - $65,000 per year, depending on location and experience.
Job DescriptionKey Responsibilities:
- Receive Incoming Calls: Our ideal candidate will have excellent communication skills to handle incoming calls from clients in a professional and courteous manner.
- Attend to Client Complaints: You will be responsible for listening attentively to client concerns and providing effective solutions to resolve their issues.
- Attend to Online Clients and Customers: As a key member of our team, you will engage with online clients and customers via various channels, ensuring prompt and satisfactory responses.
- Resolve Customer Complaints: Your primary focus will be on resolving customer complaints in a timely and professional manner.
- Attend to Customers Online: This includes responding to emails, chats, and other digital platforms to provide support and assistance.
To succeed in this role, you should possess:
- Excellent communication and interpersonal skills.
- A strong ability to multitask and prioritize tasks efficiently.
- Effective problem-solving skills with a customer-centric approach.
- Proficiency in using various communication tools and software.
- A high school diploma or equivalent is required; a degree in a related field is an asset.
We offer a comprehensive benefits package, including:
- A competitive salary range.
- A generous paid time off policy.
- A variety of health and wellness programs.
- Ongoing training and development opportunities.
This is a full-time position, requiring a regular schedule of 35-40 hours per week. If you're passionate about delivering exceptional customer service and are looking for a challenging yet rewarding role, please apply.
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