
Customer Experience Liaison
2 days ago
Zylus Group International is a dynamic and innovative organization dedicated to delivering exceptional customer experiences.
Job Description
This is a full-time on-site role for a Customer Experience Officer at Zylus Group International located in Lekki. The Customer Experience Officer will be responsible for ensuring customer satisfaction, providing support, handling customer service inquiries, and enhancing the overall customer experience on a day-to-day basis.
The successful candidate will provide outstanding customer service to clients, addressing inquiries and resolving issues promptly. They will also manage and maintain customer relationships to ensure client satisfaction and loyalty.
Key Responsibilities:
• Provide effective communication property features and benefits to potential clients.
• Assist clients in understanding the real estate market and guide them through the property buying or investment process.
• Close deals by negotiating terms and conditions that meet both the company's and clients' needs.
• Maintain accurate and up-to-date records of client interactions and transactions.
• Collaborate with the sales team to achieve sales targets and objectives.
Required Skills and Qualifications
The ideal candidate will possess excellent interpersonal skills, customer satisfaction, and customer support abilities. They should also have strong communication and problem-solving skills, as well as the ability to work well in a team and adapt to various customer needs.
Prior experience in a customer-facing role is preferred. A Bachelor's degree/HND in Business Administration, Marketing, or a related field is required.
Benefits
We offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment.
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