IT Service Delivery Manager

19 hours ago


Abuja, FCT, Nigeria ITC WORLDWIDE Full time
Technical Account Specialist Job Summary

We are seeking a highly skilled and experienced Technical Account Specialist to join our team. The successful candidate will be responsible for identifying Microsoft customers' technical needs, resolving questions or concerns, and providing product knowledge via phone and email.

The ideal candidate will have 7+ years of SaaS sales experience in Microsoft Cloud Pricing and possess excellent communication and interpersonal skills. They will be able to create pricing proposals, negotiate terms, and manage the contract process effectively.

Critical Requirements:

  • Microsoft Dynamics 365 Customer Service certification
  • Microsoft Dynamics 365 Business Central Projects certification (a plus)

About This Role

This role is perfect for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. As a Technical Account Specialist, you will work closely with clients to understand their technical needs and provide tailored solutions to meet their business objectives.

Responsibilities

* Identify and pursue sales opportunities to drive revenue growth* Provide expert product knowledge and support to clients via phone and email* Collaborate with cross-functional teams to deliver seamless customer experiences* Develop and maintain strong relationships with clients to drive loyalty and retention* Stay up-to-date with industry trends and developments to inform business decisions

What We Offer

* Competitive salary and benefits package* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance



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