Customer Support and Sales Liaison
1 month ago
About Tespire LLC
We are a dynamic company in the education technology sector, committed to delivering exceptional products and services.
Job Title: Customer Support and Sales Liaison
Estimated Salary: ₦350,000 - ₦500,000 per month
Job Description:
As a Customer Support and Sales Liaison at Tespire LLC, you will be responsible for providing top-notch support to our clients, while also assisting in the sales process to ensure seamless integration of new clients. This is an excellent opportunity to gain hands-on experience in a supportive and collaborative environment, develop valuable skills in customer support, sales, and cross-functional teamwork, and make a meaningful impact in the education technology sector.
Responsibilities:
- Respond to customer inquiries and support requests via email, phone, and chat.
- Track, manage, and resolve support tickets in a timely and efficient manner.
- Collaborate with the technical team to escalate and troubleshoot complex issues.
- Maintain and update support documentation and FAQs.
- Provide excellent customer service to ensure a positive user experience.
- Assist in the onboarding of agents, parents, and educational institutions.
- Conduct demo sessions to showcase our products and services to existing and potential clients.
- Collaborate with the sales and customer support teams to ensure seamless integration of new clients.
- Support the sales team in managing client relationships and follow-ups.
- Provide feedback from clients to help improve our products and services.
Requirements:
- Currently serving as a corp member.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Previous experience in customer support is a plus, but not required.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced, cross-functional environment.
- Proactive and self-motivated with a keen interest in sales and customer service.
Benefits:
- Gain hands-on experience in a supportive and collaborative environment.
- Develop valuable skills in customer support, sales, and cross-functional teamwork.
- Opportunity to make a meaningful impact in the education technology sector.
- Competitive stipend and potential for future career opportunities within the company.
Location: Wuse/Jahi axis.
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