Customer Support and Sales Professional

4 days ago


Abuja, FCT, Nigeria Tespire LLC Full time
Job Overview
As a Customer Support and Sales Professional at Tespire LLC, you will play a vital role in delivering exceptional customer experiences while driving sales growth.

Job Description
We are seeking a highly motivated and skilled individual to join our team as a Customer Support and Sales Professional. In this role, you will be responsible for providing top-notch support to our clients via email, phone, and chat. You will also collaborate with our technical team to resolve complex issues and escalate support tickets in a timely manner. Additionally, you will assist in the onboarding of new agents, parents, and educational institutions, conduct demo sessions to showcase our products, and support the sales team in managing client relationships.

Responsibilities
• Respond to customer inquiries and support requests via multiple communication channels
• Track, manage, and resolve support tickets efficiently
• Collaborate with the technical team to troubleshoot complex issues and escalate support tickets
• Maintain and update support documentation and FAQs
• Provide excellent customer service to ensure a positive user experience
• Assist in the onboarding of new agents, parents, and educational institutions
• Conduct demo sessions to showcase our products and services to existing and potential clients
• Support the sales team in managing client relationships and follow-ups

Requirements
• Currently serving as a corp member
• Strong communication skills, both written and verbal
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Previous experience in customer support is a plus, but not required
• Strong interpersonal and communication skills
• Ability to work in a fast-paced, cross-functional environment
• Proactive and self-motivated with a keen interest in sales and customer service

Benefits
• Gain hands-on experience in a supportive and collaborative environment
• Develop valuable skills in customer support, sales, and cross-functional teamwork
• Opportunity to make a meaningful impact in the education technology sector
• Competitive stipend and potential for future career opportunities within the company

Estimated salary: NGN 250,000 - NGN 300,000 per month.

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