Outbound Engagement Specialist

23 hours ago


Lagos, Lagos, Nigeria Fort Knox Outsourcing Full time

The Outbound Engagement Specialist role at Fort Knox Outsourcing involves leveraging strong communication skills to engage with potential clients and promote our services.

Main Responsibilities

As an Outbound Engagement Specialist, you will be responsible for:

  1. CONDUCTING OUTBOUND CALLS TO POTENTIAL CLIENTS TO PROVIDE DETAILED INFORMATION ABOUT OUR SERVICES.
  2. IDENTIFYING AND QUALIFYING LEADS, USING PERSUASIVE COMMUNICATION TO GENERATE INTEREST.
  3. BUILDING STRONG RELATIONSHIPS WITH CUSTOMERS TO UNDERSTAND THEIR NEEDS AND PROVIDE SOLUTIONS.
  4. Maintaining accurate records of customer interactions, sales activities, and feedback using our CRM system.
Requirements

To excel in this role, you should have a Bachelor's Degree in Marketing, Communications, or a related field. Proven experience in telemarketing, sales, or customer service is required, as is excellent verbal and written communication skills. Strong persuasion and negotiation skills are also essential.



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