Client Support Liaison

2 weeks ago


Lagos, Lagos, Nigeria Kisha Immigration Full time
Job Overview

At Kisha Immigration, we're looking for a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in providing exceptional customer service to our clients. You will be responsible for handling their inquiries, managing their expectations, and ensuring their immigration process is smooth and successful.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, act as the main point of contact, and conduct regular check-ins to ensure client satisfaction.
• Client Onboarding and Orientation: Guide clients through the initial onboarding process, explain immigration requirements, and provide orientation sessions to help clients understand the immigration process and timelines.
• Immigration Process Support: Collaborate with immigration consultants to ensure clients' applications are complete and accurate, monitor progress, and provide regular updates.
• Problem Resolution: Act as a mediator in the event of issues, work to find satisfactory resolutions, and identify opportunities for process improvement.
• Client Education: Keep clients informed about changes in immigration laws, policies, and procedures, provide resources and information to help clients make informed decisions, and solicit feedback from clients to improve our services.

Requirements:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and Google Suite

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