Customer Service Liaison
2 weeks ago
Key Responsibilities:
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers to check that they're still satisfied with their purchases
- Leveraging knowledge to determine the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns, when necessary
Working with our team to deliver exceptional customer experiences, we are seeking a Client Support Specialist to join our team at Whip-smart Service Providers Limited.
About the Role:
As a Client Support Specialist, you will be the first point of contact for our customers, providing them with exceptional support and guidance throughout their journey with our company.
Key Skills and Qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of computer applications, including Microsoft Office
- Ability to think critically and solve problems independently
- Strong analytical and problem-solving skills
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