Technical Operations Director

5 days ago

Ilupeju, Nigeria Bisedge Logistics & Infrastructure Full time
Job Summary:
The Technical Lead is responsible for overseeing a team of technicians in daily operations, ensuring efficient and effective performance in technical support, troubleshooting, and maintenance tasks. The role requires a blend of technical expertise, leadership skills, and the ability to manage and mentor a team to ensure high-quality service delivery and customer satisfaction.

Key Responsibilities:
• Lead, manage, and mentor a team of technicians, ensuring that tasks are completed on time and to the highest standards.
• Provide technical guidance and training to junior technicians, ensuring their continuous development.
• Oversee and perform troubleshooting, maintenance, and repair tasks on systems, equipment, or machinery.
• Ensure all technical work complies with industry standards, safety protocols, and best practices.
• Coordinate and prioritize daily work schedules, ensuring adequate coverage for all tasks and projects.
• Track and report on the team's performance, providing feedback and identifying areas for improvement.
• Handle complex technical issues that require advanced troubleshooting or decision-making. Escalate unresolved issues to senior management or technical experts as needed.

Requirements:
High School Diploma or equivalent (associate's degree in a technical field preferred)
7+ years of experience in a technical or hands-on environment, with at least 2 years in a supervisory or leadership role
Proficiency in [specific technical skills/equipment relevant to the industry, e.g., electrical systems, IT hardware, HVAC systems]
Strong troubleshooting and problem-solving abilities
Excellent leadership, communication, and interpersonal skills
Ability to manage multiple tasks and meet deadlines under pressure
Strong organizational skills and attention to detail
Valid [specific certification, e.g., Electrical, IT, HVAC certification] preferred
Familiarity with safety procedures and regulations related to the industry

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