Dental Administrative Specialist

7 days ago

Port Harcourt, Rivers State, Nigeria Smile 365 Star Dental Clinic Full time

We are seeking an experienced and detail-oriented Dental Administrative Specialist to join our team at Smile 365 Star Dental Clinic. This individual will play a vital role in creating a welcoming environment for patients and efficiently managing administrative duties.

Responsibilities:

  1. Welcome Patients: Greet patients with a warm and friendly attitude, providing them with necessary forms and information about their visit.
  2. Schedule Appointments: Manage and schedule patient appointments, ensuring that the clinic's schedule runs efficiently. Confirm and remind patients of upcoming appointments.
  3. Respond to Phone Calls and Emails: Respond to incoming phone calls and emails, providing information about services, scheduling, and insurance inquiries.
  4. Maintain Patient Records: Maintain accurate and up-to-date patient records, including personal details, medical histories, and treatment information.
  5. Process Patient Payments: Process patient payments, handle billing inquiries, and assist with insurance claims and verification.
  6. Verify Insurance Coverage: Verify patient insurance coverage and inform patients of any out-of-pocket costs or payment options.
  7. Assist with Administrative Tasks: Perform general office duties such as filing, organizing, and maintaining patient files. Prepare patient charts and ensure that all necessary documentation is ready for the dental team.
  8. Maintain Waiting Area: Maintain a clean and organized waiting area to ensure a comfortable environment for patients.
  9. Collaborate with Staff: Collaborate with dental assistants, hygienists, and dentists to ensure smooth patient flow and effective communication regarding treatment needs.
  10. Ensure Confidentiality: Ensure patient confidentiality is maintained in compliance with HIPAA and other relevant privacy regulations.
  11. Provide Excellent Customer Service: Provide exceptional customer service, addressing patient questions or concerns in a professional and friendly manner.

Requirements:

  1. High School Diploma or Equivalent: Education: High school diploma or equivalent. Additional training or certification in office administration, dental assisting, or related fields is a plus.
  2. Previous Experience: Previous experience in a dental office or medical setting is preferred, but not required. Training will be provided.

Essential Skills:

  • Effective Communication: Strong communication skills, both verbal and written.
  • Organizational Skills: Excellent organizational and time-management skills.
  • Multitasking: Ability to multitask and manage a busy environment.
  • Technical Skills: Proficient in office software (e.g., Microsoft Office, dental management software).
  • Dental Terminology: Knowledge of dental terminology, treatments, and procedures is a plus.
  • Customer Service: Customer service-oriented with a positive attitude and professional demeanor.

Work Environment:

  • Dynamic Team-Oriented Environment: Work in a dynamic, team-oriented dental clinic.
  • Opportunity for Growth: Full-time opportunity for growth and development within the clinic.

Physical Requirements:

  • Sitting or Standing: Ability to sit or stand for extended periods.
  • Fast-Paced Environment: Comfort with working in a fast-paced environment and interacting with patients.

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