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Education and Design Liaison
3 hours ago
We are seeking a highly skilled Customer Service Representative to join our team at Jenniez School of African Interior Design. As a key member of our customer service team, you will be responsible for providing exceptional support to our students, clients, and stakeholders.
Key Responsibilities
1. Provide excellent customer service to our students, clients, and stakeholders, ensuring a positive experience through prompt and effective issue resolution.
2. Manage and resolve customer complaints or issues in a timely and professional manner, escalating complex issues to the relevant departments as needed.
3. Assist new students with the enrollment process, including completing application forms, payment options, and course materials.
4. Foster strong relationships with current and prospective students and design clients by providing personalized support and assistance.
Requirements
* Highly organized with the ability to manage multiple tasks simultaneously and prioritize workload.
* Keen attention to detail when managing customer records, tracking inquiries, and following up on customer issues.
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