Customer Service Professional
3 hours ago
At Jenniez School of African Interior Design, we are seeking a highly skilled Customer Service Representative to join our team. This role is critical in providing exceptional support to our students, clients, and stakeholders.
Key Responsibilities
1. First Point of Contact
Serve as the primary point of contact for Jenniez School of African Interior Design and Jenniez Designs, responding to inquiries via phone, email, live chat, and social media platforms.
2. Issue Resolution
Manage and resolve customer complaints or issues in a timely and professional manner, ensuring that clients and students receive a positive experience.
3. Student Onboarding and Client Coordination
Assist new students with the enrollment process, including completing application forms, payment options, and course materials.
4. Customer Relationship Management
Foster strong relationships with current and prospective students and design clients by providing personalized support and assistance.
Requirements
* Bachelor's degree in a relevant field (preferred but not required) or proven experience in customer service roles.
* Minimum of 2 years of experience in customer service, preferably in an education or service-based industry.
* Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely.
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