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Customer Success Professional

7 days ago

Abuja, FCT, Nigeria Hempawa Consult Ltd Full time

**Job Description**

We are seeking a highly skilled CUSTOMER SUCCESS PROFESSIONAL to lead our customer success team at Hempawa Consult Ltd.

About the Role:

The ideal candidate will have proven experience in customer service, preferably in a leadership role, and will be responsible for supervising and mentoring a team of customer service representatives.

Key Responsibilities:

  • Supervise and mentor a team of customer service representatives to ensure they possess the necessary skills and knowledge to deliver exceptional customer service.
  • Handle escalated customer inquiries and resolve complex issues efficiently, ensuring customer satisfaction and loyalty.
  • Develop and implement customer service strategies to enhance customer satisfaction and retention.
  • Maintain accurate records of customer interactions and feedback, providing valuable insights for business improvement.

Requirements:

  • Proven experience in customer service, preferably in a leadership role.
  • Strong problem-solving skills with a customer-first approach.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in CRM software and customer support tools.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.