
Senior IT Infrastructure Specialist
5 days ago
Kennedia Consulting seeks a dedicated and versatile IT Specialist to manage and support our organization's technology infrastructure.
Main Responsibilities:- Provide first-line technical support for hardware, software, and network-related issues to employees.
- Troubleshoot and resolve IT problems efficiently to minimize downtime.
- Respond to helpdesk requests and document solutions in the IT support system.
- Monitor and maintain computer systems, networks, and servers for optimal performance.
- Perform regular updates, backups, and security checks on all IT systems.
- Manage in-room technology such as high-speed internet access, interactive TV systems, room automation control, and telephone services.
- Support and troubleshoot network devices like routers, switches, and Wi-Fi systems.
- Assist with software deployment, updates, and licensing compliance.
- Support staff in using business-critical applications and ensure compatibility with organizational needs.
- Bachelor's degree in Information Technology, Computer Science, or a related field is required.
- At least 2 years of experience in IT support or a similar role is necessary.
- Strong knowledge of Windows, MacOS, and/or Linux operating systems is essential.
- Familiarity with networking protocols (TCP/IP, DNS, DHCP), and hardware is required.
- Proficiency in troubleshooting hardware and software issues is crucial.
- Experience with cloud platforms is preferred.
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